Okgo game FAQ — Your Questions Answered

Each person may only hold one account. Creating multiple accounts violates okgo game's terms and may result in permanent suspension.

On the login page Click the "Forgot Password?" link. A reset link will be sent to your registered email. Click the link to set a new password. The link is only valid for 15 minutes.

A clear photo of your National ID (NID) or passport is required, including both sides. A selfie may also be needed. Verification is typically completed within 24 hours.

Yes, but identity verification is required. Contact live chat support and submit your KYC documents. Once verified, the change will be made within 24 hours.

We accept bKash, Nagad, Rocket, DBBL Net Banking, and standard bank transfers. Mobile banking methods are the fastest. For more details, visit our payment page here.

The minimum deposit at okgo game is just ৳200, applicable across all mobile banking methods. For bank transfers, the minimum is ৳500.

bKash and Nagad transfers typically arrive within 15–30 minutes. Rocket may take 30–60 minutes, and bank transfers take 1–3 business days. Your first withdrawal may take slightly longer if your account hasn't been verified yet.

okgo game does not charge any withdrawal fees. However, your mobile banking operator's standard transaction charges may apply — these are typically minimal.

Wait 10–15 minutes first. If the funds still haven't appeared, contact us via live chat with your transaction ID. Keep a screenshot of your bKash/Nagad transaction — it will serve as proof.

After your first deposit as a new member, a 150% bonus is credited automatically — no promo code needed. For example, deposit ৳1,000 and you'll have ৳2,500 to play with.

Bonus funds cannot be withdrawn directly. You must first wager a specified amount. For example, with a 20x wagering requirement, a ৳1,000 bonus requires ৳20,000 in total bets before any winnings can be withdrawn.

Free spins are awarded as part of various promotions. After logging in, check the "Bonus" section to see your active free spins. They can be used on select slots games. Latest Promotions view details on the page.

Yes! When someone registers through your referral link and makes their first deposit, you'll receive a bonus. Your referred friend will also get an extra bonus. You can find your referral link in your account dashboard.

We currently offer 1,200+ games, including slots, Live Casino, poker, roulette, blackjack, crash games, and Sports Betting. New games are added every week. New Games for the latest updates.

Bet on 30+ sports including cricket, football, tennis, badminton, kabaddi, and e-sports. Special odds are available for IPL, World Cup, and BPL matches. Sports Betting page.

Live Casino lets you play against real dealers via live video stream. You can enjoy roulette, blackjack, baccarat, and a variety of game shows. A stable internet connection ensures the best experience.

Yes. All games on okgo game use certified RNG (Random Number Generator) technology, with third-party auditors regularly verifying fairness. Live games feature real dealers, ensuring full transparency.

Yes. We use 256-bit SSL encryption — the same standard used by banking systems. All personal data and financial transactions are fully encrypted. Our Privacy Policy read more.

Go to the "Security" section in your account settings to enable 2FA. Once activated, an OTP will be sent to your mobile for two-step verification. This virtually eliminates the risk of your account being hacked.

Your information is never shared with third parties without your consent. Only minimal data is shared where required for payment processing or legal obligations. For full details, see our privacy policy available.

app page Download directly from our site. Android users can download and install the APK file from our website. iOS users get the full experience through their mobile browser.

Start by checking your internet connection. Close the app and reopen it. Clear the cache. If the issue persists, download the latest version. Still not working? Let us know via live chat.

Google Chrome and Mozilla Firefox deliver the best performance — make sure you're using the latest version. Safari and Edge work well too. Some games may not run correctly on older browsers.