Data Protection Policy

Okgo game's Privacy Policy — Your data, our responsibility

When you play at okgo game, your trust is our most valuable asset. This page explains clearly how your personal data is collected, stored, and kept secure.

Last Updated: January 1, 2026

How We Protect Your Information

Core pillars of okgo game's Privacy Policy

SSL Encryption

All your data is protected with 256-bit SSL encryption. From payments to login, industry-standard security is in place at every step.

Never Sold to Third Parties

Okgo game never sells your personal data to any third party. Your information is used solely to improve our services.

Your Rights Are Protected

You have the right to view, correct, or delete your personal data. Contact support at any time and we'll act promptly.

Secure Data Storage

All data is stored on secure servers. Firewalls and regular security audits are in place to prevent unauthorized access.

Cookie Controls

Okgo game uses cookies to improve our services. You can manage cookie preferences through your browser settings, though some features may be limited as a result.

Breach Notice

In the event of a data breach, okgo game will promptly notify affected members and take all necessary action.

01

Introduction & Scope

Okgo game (referred to as "we" or "the platform") is an online gaming service for gamers in Bangladesh. This privacy policy explains how okgo game collects, stores, and uses members' personal information.

By using okgo game's website, app, or any of its services, you are considered to have accepted this privacy policy. If you do not agree with this policy, we recommend that you do not use okgo game.

This Privacy Policy should be read alongside okgo game's Terms and Conditions. Together, both documents form the complete user agreement.

We review this policy regularly and update it as needed. Users will be notified on the platform whenever significant changes are made.

02

What Information We Collect

Okgo game collects certain necessary information to serve its members. This data falls into two categories:

Information provided directly by you:

  • Full name and date of birth (for age verification)
  • Mobile number (for registration and payments)
  • Email address (if provided)
  • Payment information — mobile banking number (bKash/Nagad/Rocket)
  • Identity verification documents (National ID or passport)

Automatically collected information:

  • IP address and device information
  • Browser type and operating system
  • Platform access times & gaming history
  • Transaction history and balance information
  • User behavior tracked via cookies and web beacons

okgo game will never ask for your password or OTP by phone or message. If you receive any such communication, please inform us immediately.

03

How We Collect Information

Okgo game collects member information in the following ways:

Method What Information Purpose
Registration Form Name, mobile number, date of birth Account creation and age verification
Payment Processing Mobile banking number, TrxID Deposit & Withdrawal Process
KYC Verification National ID Identity verification and legal compliance
Cookies & Tracking Browsing behavior, session data Service Improvement & Security
Live Chat / Support Chat history, complaints Troubleshooting and service quality improvement
04

Purpose of Data Use

Okgo game uses the information it collects solely for the following purposes:

  • To create, manage, and verify accounts
  • To process deposits, withdrawals, and other financial transactions
  • To keep member accounts secure and prevent fraud
  • To provide gaming services, bonuses, and promotions
  • To provide customer support
  • To comply with legal and regulatory obligations
  • To improve platform services and the overall user experience

okgo game never sells your data to advertisers or shares it with third parties for marketing purposes.

If you no longer wish to receive promotional messages from okgo game, simply let us know via live chat or email and we'll stop them right away.

05

Data Sharing & Disclosure Policy

Okgo game may share information in the following limited circumstances:

  • Payment Providers: To process deposits and withdrawals, necessary information is shared with bKash, Nagad, or Rocket. These partners operate under their own privacy policies.
  • Law Enforcement: Information may be disclosed when required by court order or legal obligation.
  • Fraud Prevention: Relevant data may be shared in the course of investigating suspicious activity.
  • Technology Partners: Infrastructure service providers operate under confidentiality agreements.

Outside of the cases listed above, your information is never shared without your consent.

06

Cookie Policy

Okgo game uses cookies on its website and app. Cookies are small text files stored on your device.

The cookies we use:

  • Essential cookies: Maintaining login sessions and ensuring security — the site cannot function without these
  • Functional cookies: Remembers your language preference and settings
  • Analytics cookies: To understand which pages are visited most — without directly identifying you

You can disable cookies through your browser settings, though doing so may cause some features to not work properly.

07

Technical Data Protection Measures

Okgo game uses industry-standard technology and practices to protect your data:

  • 256-bit SSL/TLS encryption on all connections
  • Payment details are stored in encrypted form — they cannot be read directly
  • Regular security audits and vulnerability testing
  • Multi-layer firewall to prevent unauthorized access
  • Automated alerts for suspicious logins or transactions
  • Data protection training for staff and restricted access controls

In the event of a data breach, okgo game will notify affected members within 72 hours and take immediate steps to resolve the issue.

08

Your Rights

As a member of okgo game, you have the following rights regarding your personal data:

Right of Access

You have the right to know what information okgo game holds about you.

Right to Correction

You may request corrections to any inaccurate or outdated information.

Right to Erasure

After account closure, you may request deletion of your data unless retention is required by law.

Data Portability

You can request a copy of the data we hold about you.

Right to Restrict Processing

You may request that data processing be temporarily restricted under certain circumstances.

Right to Object

You may opt out of marketing communications or object to certain data processing activities.

To exercise any of the rights above, support@okgogame.ws-email us or reach out via live chat. We'll respond within 3 business days.

09

Data Retention Period

Okgo game does not retain data longer than necessary. General data retention guidelines:

  • Account data: for as long as the account is active, plus 5 years after closure (for legal purposes)
  • Transaction history: minimum 5 years (in accordance with financial regulations)
  • KYC documents: 5 years after account closure
  • Support chat: 2 years
  • Cookie data: at end of session or after 30 days (depending on type)

Legal or regulatory obligations may require data to be retained beyond the periods stated above.

10

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us directly:

  • Email: support@okgogame.ws
  • Live Chat: 24 hours a day, 7 days a week

We take all complaints seriously and aim to provide an initial response within 3 business days.

Any changes to the privacy policy will be published on this page, and for significant changes, a message will be sent to your registered mobile number.

For more information Terms & Conditions and Responsible Gaming View pages.

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